How Do I Know If a Pet Transport Company Is Legit in the UK? (A Guide!)

Relocating your dog or cat can be a stressful process for beginners. Unlike moving luggage, pet transportation services involve strict paperwork, legal approvals, safety planning, using APHA-approved carriers, and other safety steps. While pet transport services in the UK are gaining popularity, pet scams are increasing too. As a result, many pet owners may struggle with unverified companies, fake online reviews, or unclear license claims. 

So, it’s important to know the difference between a real company and a scam for your pet’s well-being and your peace of mind. Here is a quick guide to check if your trusted pet transport company in the UK is legitimate. We will also cover what approvals actually matter and how to protect your pet and money without second-guessing. 

Signs Your UK Pet Transport Company is Trustworthy

Here are the key indicators that a pet owner should look out for when moving across the UK or the EU:

DEFRA/APHA Approval

A trusted pet relocation company in the UK will clearly show that it is approved by the Department for Environment, Food & Rural Affairs and holds the relevant APHA authorisation. Commercial carriers transporting pets into Great Britain must comply with the government’s animal health and welfare standards. Ensure your provider is DEFRA-registered for pet transport in the UK. 

Transparent Pricing

Reliable cat or dog transport services provide clear, transparent pricing. They openly list the cost for transport, customs, vet check-ups, crates, and any government fees. They don’t give vague statements like “price on request.” If a service looks much cheaper than other pet relocation companies, it could mean they will add extra fees later. Clear pricing shows that the company is honest, values your choice, and helps you avoid surprise charges on travel day.

Reviews & Reputation

A trusted pet transport company in the UK will have consistent, verifiable reviews from UK pet owners on recognised platforms. These reviews include details about communication quality, delivery timeliness, and how pets were handled. Companies with a long history of positive feedback demonstrate reliability. 

Clear Communication & Contract Terms

A legitimate pet transport provider communicates clearly from the start. They answer your questions directly and provide a formal contract before you pay any fees. This contract should include all important information like refunds, cancellations, emergency support, and what happens if travel plans change. 

Safety Policies and Pet Welfare Protocols

Companies that are DEFRA-registered for pet transport in the UK treat your pet’s welfare as a priority. They will explain how they manage animal comfort and safety throughout the journey, including the use of temperature-controlled vehicles or cargo areas, trained handlers, and rest or hydration breaks as required.

Pet Transport Scams in the UK: Red Flags to Watch Out for

Not every pet transport company is trustworthy. To protect your pet and your money, watch out for these red flags:

Fake Ads

Scammers often use paid ads that look real at first glance. These ads may promise premium pet relocation services, but they do not show real proof that they can do the job. Do not get attracted by these bold claims. Always check whether the advertisement directs to a registered company with verifiable credentials.  

No Physical Address

If a company does not show a physical address on its website or business pages (like Companies House, Trustpilot, or Google My Business), it may be a scam. A professional company always shares a verified location. This is because transporting live animals requires permits, veterinary check-ups, transport planning, and legal approvals, which can only happen from a registered place.

Unclear Pricing

Scam operators often offer a very low price without explaining what’s included. When questioned, they may claim “final pricing upon booking.” If a company cannot explain its pricing or keeps changing the prices without justification, consider that a red flag.

Fake Logistics

Displaying fake logos and providing fraudulent details about routes or carriers are among the common pet transport scams in the UK. Scammers may mention airline codes or flight numbers, or display fake IPATA logos without permission, to create a false sense of legitimacy. If a provider can’t back up their logistics details with verifiable data, that’s likely deception.

Free Email Addresses

This may seem small, but using a free email address (like Gmail, Yahoo, or Hotmail) instead of a corporate domain shows a lack of professionalism. Established pet transport companies use business email domains that match their official website. When contacting a company, verify the email domain to ensure it’s consistent.

Questions to Ask a Trusted Pet Transport Company in the UK

As a pet owner, the thought of handing over your dog or cat to someone else is stressful enough. The last thing you want is to worry about scams or unsafe handling. So, before booking a cat or dog transport company in the UK, ask these questions:

• Are you APHA/DEFRA approved?

• What licences do your staff hold?

• How do you handle emergencies?

• How are pets monitored in transit?

• Do you guarantee updates during transit?

• List of pet-friendly airlines in the UK?
  

How to Verify Your Pet Transport Company Is Actually Registered?

Here’s how to verify a pet transport company in practical steps:

• Check the UK-approved routes list to see if the carrier is officially recognised.

• Search Google Reviews for real UK pet owners' experiences. 

• Look up the company on Companies House to confirm it’s registered in the UK.

• Ask for licence numbers and check them with the right authorities if possible.
  

Trusted Pet Transport Practices Every Owner Should Follow: Key Takeaways

Choosing a trusted pet transport company in the UK is one of the most important decisions you’ll make when relocating with your dog or cat. Don’t let uncertainty or poor communication add unnecessary stress. Use official UK regulatory sources, check genuine reviews, ask the right questions, and watch for potential pet transport scams. 

Your pet deserves safe, reliable transportation services. With Exec Pets, you get DEFRA-and DAERA-authorised pet transportation services within the UK and the EU. We use climate-controlled vehicles and have trained handlers with first-aid certifications. Call us today for a detailed quote and expert support. 

FAQs

What documents do UK pet carriers need? 

For pets relocating within the UK, carriers must use APHA-approved routes and must follow UK animal welfare regulations. Companies should provide a business registration number and transport authorisation (if applicable) when asked.

Are online reviews enough to trust a pet relocation company? 

No, online reviews are one of the ways to avoid pet transport scams in the UK. You must also check company registration, approvals, and official credentials.

Do all pet transport company routes stay the same?

No. UK rules allow only APHA-approved carriers and routes for entry into Great Britain, but companies may operate on different approved routes depending on their service. Routes can change, so always confirm before booking.