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Privacy Policy

Exec Pets collects only the personal information we need to quote for, plan, and safely and legally carry out your pet's journey, and we never sell it. This policy explains what we collect when you visit www.execpets.co.uk, request a quote, book a journey or travel with us, why we collect it, who we share it with and the rights you have under the UK GDPR, the Data Protection Act 2018 and, where it applies, the EU GDPR.

1. Who We Are

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2. The Personal Data We Collect

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We collect different types of personal data depending on how you interact with us. Given the nature of our business, this includes both standard personal data and specific details required for pet travel.

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A. Data You Provide Directly:​

  • Identity & Contact Data: Name, address, email address, phone number (including WhatsApp number for journey updates).

  • Pet & Travel Data: Pet's name, breed, age, weight, microchip number, vaccination records, health/veterinary status, behavioural notes (especially for anxious or disabled pets), and travel documentation (including pet passports).

  • Booking & Financial Data: Details about your journey, destination, travel dates, and payment information (processed securely via third-party payment providers; we do not store full card details).

  • Communication Data: Records of your inquiries, quote requests, and correspondence with us.

 

B. Data We Collect Automatically (Website):

  • Technical Data: IP address, browser type, device information, and operating system when you visit our site.

  • Usage Data: Information about how you navigate our website, which is collected via cookies (see Section 6).

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3. How and Why We Use Your Data (Lawful Basis)

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Data protection law says we must have a lawful reason (a "legal basis") for each way we use your information. These are ours:

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4. Special Category Data (Pet Health & Medical)

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We may collect information about your pet's health (e.g., if they are medicated, disabled, or have anxiety). While this is data about your pet (not you), we treat it with the same high security as your personal data. We process this data because it is necessary for the performance of our contract with you (ensuring the safe transport of your animal) and to protect the vital interests of your pet during travel.

5. Cookies and Similar Technologies

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Our website uses cookies to distinguish you from other users and to ensure the site functions properly. We use a consent management platform (Cookiebot) to manage your preferences. Types of Cookies We Use:

 

  • Strictly Necessary: Essential for the website to function (e.g., security, session management, load balancing). These do not require consent.

  • Preference: Used to remember your settings (e.g., chat widget state).

  • Statistics: Used to collect anonymous data on how visitors use our site (e.g., Wix/TWIPLA analytics). These help us improve.

  • Marketing: Used to track visitors across websites to display relevant ads (e.g., Meta/Facebook, Google Ads, Leadfeeder). These require your explicit consent.

 

You can manage your cookie preferences at any time via the consent banner or by clearing your browser cookies. Please note that blocking some cookies may impact your experience on our site.

6. Data Sharing

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We do not sell your personal data. We may share your data with trusted third parties strictly for the purposes of fulfilling your transport request:

  • Logistics Partners: Eurotunnel, pet-friendly hotels, and ground handlers at destination.

  • Regulatory Bodies: DEFRA, DAERA, and EU border authorities as required for legal transport.

  • Veterinary Professionals: In the unlikely event of a medical emergency during transit.

  • IT & Service Providers: Wix (website hosting), Cookiebot (consent management), and communication platforms (WhatsApp).

  • Professional Advisers: Accountants and insurers (where necessary).

All third parties are required to respect the security of your data and treat it in accordance with the law.

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7. International Transfers

As we provide transport across the UK and Europe, your data (including pet documentation) may be transferred to and processed in countries within the EU. We ensure that appropriate safeguards are in place (such as standard contractual clauses) to protect your data when it leaves the UK.

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8. Data Retention

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We retain your data only as long as necessary:

  • Customer Booking Records: 6 years (for tax and legal liability purposes).

  • Inquiry Data: Up to 12 months after the inquiry is closed.

  • Pet Travel Documents: As long as required by DEFRA/EU regulations.

  • Marketing Data: Until you unsubscribe.

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9. Your Rights

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Under the UK GDPR, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Ask us to correct inaccurate data.

  • Right to Erasure: Request deletion of your data (where there is no legal reason for us to keep it).

  • Right to Restrict Processing: Ask us to limit how we use your data.

  • Right to Data Portability: Request transfer of your data to another provider.

  • Right to Object: Object to processing based on legitimate interests or direct marketing.

  • Rights related to Automated Decision-Making: We do not use automated decision-making.

 

To exercise these rights, please contact us at [Insert Email Address]. We will respond within one month.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

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11. Contact us and complaints

If you have a question about this policy or want to use your rights, contact us:

  • Email: darren@execpets.co.uk

  • Phone: 01773 813448

  • Post: EXECPETS LTD, 94 The Ridge, Blackwell, Alfreton, Derbyshire, DE55 5JR, United Kingdom

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